FAQ

Orders are submitted right after payment. The start time depends on the service (see "Start" on each product card), usually from minutes up to 24 hours.

It means the order is being delivered gradually. Larger orders and stricter platform risk control take longer. Please be patient and do not place duplicate orders.

Yes. When the provider reports failure or refunds, the amount is automatically returned to your balance (usually immediately; up to 7 days if settlement is delayed).

Open the Recharge page, create an order and send the matching amount of USDT to the TRC20 address shown. Your balance is credited automatically once confirmed on-chain, or after TXID manual confirmation.

For drops during or after delivery, click "Request Refill" on the order. Our team will handle it as soon as possible (not all services support refills).

If the order has not started, contact support as soon as possible to cancel or modify it. Started orders cannot be modified and are not refundable for this reason.

Some services may be temporarily unavailable due to system maintenance or service adjustments. They resume automatically; please try again later.