Orders are submitted right after payment. Start time depends on the service (see "Start" on each card), usually from minutes up to 24 hours.
Yes. When the provider reports failure or refunds, the amount is automatically returned to your balance.
Open the Recharge page, create an order and send USDT to the TRC20 address shown. It is credited automatically on-chain, or after TXID manual confirmation.
Click "Request Refill" on the order. Our team will handle it soon (not all services support refills).