Refund Policy
1. Refund Before Start
Orders that have been paid but have not started (status "Paid" or "Shipped" and not yet executed by the provider) can be refunded. After submitting a request, our team will handle it within 24 hours and refund to your balance.
2. No Refund After Start
Once an order starts executing (status "Processing" or "Completed"), the service is considered consumed and cannot be refunded. Drops are handled per third-party provider rules: services with refill promises may be refilled; others are not compensated.
3. Third-Party Error Handling
If an order fails due to third-party provider reasons (status "Failed") or the third-party provider refunds (status "Refunded"), we will sync the outcome: full refunds from the provider are automatically returned to your balance; partial execution or partial refunds are synced proportionally. Settlement depends on the third-party provider, usually 1-7 business days.
4. Non-Refundable Cases
(1) Orders completed or mostly completed; (2) erroneous orders caused by wrong links or quantities entered by the user; (3) drops caused by the user's own account bans or restrictions; (4) orders violating these Terms; (5) funds recharged or traded through unofficial channels.
5. How to Apply
Click "Request Refill" on the order page or contact support with your order ID and a description. We will never ask for your account password.
2026-08-31